Privacy Policy

This Privacy Policy explains what personal information SmartDeal collects, why we collect it, who we share it with, and the choices you have. We have kept it in plain words so it is easy to follow. Please read it together with our Terms and Conditions.

1. Who and what this policy covers

SmartDeal is an online-only shop in Bangladesh; we have no physical retail store. This policy applies when you:

• visit our website smartdeal.com.bd or its Bangla version bn.smartdeal.com.bd;
• create an account or log in;
• place an order, or ask for a return, replacement or warranty service;
• contact our Customer Support by phone, email or our Facebook page;
• receive messages from us.

Several sellers list products on SmartDeal, and each product page shows who sells the product. Section 4 explains what we share with a seller when you place an order.

2. Information we collect

Information you give us

• Contact and delivery details: your name, phone number, email address and delivery address.
• Messages to Customer Support: what you tell us by phone, email or Facebook, including any photos or videos you send, such as an unboxing video for a return claim.
• Reviews: the reviews you write about products.

Information created when you use SmartDeal

• Order details: the products you order, and the status of each order and its payment.
• Refund details: if a refund is due on an order that was not paid online, the bKash, Nagad or bank account number you give us for it.
• Login codes: when you log in, we send a one-time code (OTP) to your phone by SMS or to your email.

Technical information

When you visit the site, we and our service providers collect technical data such as your IP address, device, browser, the pages you visit, and cookies (see section 5).

3. How we use your information

• To take and deliver your orders: to confirm your order, prepare it and send it to your address. See our Delivery page for details.
• To keep your account secure: to send OTP codes for login and to protect your account.
• To give customer support: to answer your questions and to handle returns, replacements and warranty claims under our Return Policy and Warranty Policy.
• To send order and delivery updates: by SMS, email, browser push notifications, WhatsApp or Messenger.
• To tell you about offers: only if you have not opted out (see section 6).
• To prevent fraud and abuse: to spot and stop fake orders, misuse of the site and other harmful activity.
• To improve the site: to learn through analytics which pages are used and how, so we can make SmartDeal easier to use.
• To meet the law: to keep the records needed for our accounts, and to give information when the law requires it.

4. Who we share your information with

We do not sell your personal data. We share it only with the following, and only for the reasons given:

• Courier partners (Pathao is our official partner): your name, phone number and delivery address, so they can deliver your order.
• The seller of the product you ordered: the order details the seller needs to fulfil your order.
• Payment providers: to process payments made online and refunds to those payments.
• SMS, email, push notification and messaging providers (including WhatsApp and Messenger): your phone number or email and the message, so that OTP codes and updates reach you.
• Google Analytics: technical data about how the site is used, such as the pages visited, device and browser.
• Meta (Facebook): through the Meta Pixel, information about visits and actions on the site, such as products viewed, added to cart or ordered, so we can measure our Facebook and Instagram ads and show relevant ads.
• Cloudflare: technical data such as your IP address, because Cloudflare helps keep our website secure and fast.
• Government or legal authorities: when the law requires us to share information.

5. Cookies and analytics

Cookies are small files that a website stores in your browser. We use cookies to:

• keep your cart and login working;
• remember your language (English or Bangla);
• measure how the site is used, through Google Analytics, and measure our ads on Facebook and Instagram, through the Meta Pixel.

You can block or delete cookies in your browser settings. If you block them, your cart and login may not work properly.

6. Messages from us and how to opt out

We may contact you in these ways:

• OTP codes: by SMS or email when you log in.
• Order and delivery updates: by SMS, email, browser push notifications, WhatsApp or Messenger.
• Offers: only if you have not opted out.

If you no longer want offers, tell Customer Support by phone, email or Facebook (see section 13). Browser push notifications only appear if you allow them in your browser, and you can turn them off at any time in your browser settings.

OTP codes and order and delivery updates are part of the service. Opting out of offers does not stop these messages, because we need them to log you in and to deliver your order.

7. How long we keep your information

We keep your personal data while your account is open and for as long as we need it for the purposes in section 3, for example to complete an order or to handle a return, replacement or warranty claim.

If you ask us to delete your data or account, we delete it. Some order records are still kept after that, because they are required for our accounts and by law.

8. How we protect your information

Some of the ways we protect your data:

• Login uses a one-time code (OTP) sent to your phone or email.
• Cloudflare helps protect our website and keep it running well.
• We use order and technical data to spot fraud and abuse.
• We share your data only with the parties listed in section 4.

No website or online service is completely secure, so please help us protect your account:

• Do not share your OTP code with anyone.
• Log out after using a shared phone or computer.
• Tell Customer Support right away if you think someone else has used your account.

9. Your choices and rights

Through Customer Support you can ask to:

• see the personal data we hold about you;
• correct data that is wrong or out of date;
• delete your data or your account (some order records are kept, as explained in section 7).

To protect your account, we may ask you to confirm that the phone number or email on the account is yours before we act on a request.

You can also opt out of offers (section 6) and block cookies in your browser (section 5).

10. Children

Children under 18 should order on SmartDeal with a parent or guardian. If you are a parent or guardian and have a question about a child's information, please contact Customer Support.

11. Links to other websites

Our site and messages may contain links to other websites, such as our Facebook page. When you exchange messages with us on Facebook Messenger or WhatsApp, those platforms also handle your messages under their own policies. Other websites and platforms have their own privacy policies, and SmartDeal is not responsible for how they use your information. Please read their policies before you share personal data with them.

12. Changes to this policy

We may update this policy from time to time, for example when we change how the site works or when the law changes. The "Last updated" date below shows when it was last changed. Please check this page now and then.

13. Contact us

If you have any question about this policy or your personal data, contact SmartDeal Customer Support:

• Phone: 01326-052866 (9am to 6pm)
• Email: [email protected]
• Facebook: send a message to our Facebook page
• Office: Horogram Bazar, Rajpara, Rajshahi

Last updated: 15 October 2026