Seller Policy

By purchasing any Product and/or Services via the Platform, you agree to the Terms of Use, including, without limitation, the terms of sale specified below (“Terms of Sale”). These Terms of Sale form part of the overall Terms of Use of the Platform and are to be read in consonance with them.


1.1.            Offer:


1.1.1.       Smartdeal is not liable for any offers of any merchant/importer/vendors at any other Platform except Smartdeal Mall. You can request/ask/solicitation or look for data or information about the offers given/declared by Smartdeal Mall.


1.1.2.         One user will have the option to buy one item during any offer if otherwise not announced that multiple quantities are allowed by Smartdeal).


1.1.3.         Users cannot claim to withdraw any kind of credit point by any form i.e. by mobile banking, bank or cash except Smartdeal balance.


1.1.4.         Voucher will expire on the date specified on the Voucher.


1.1.5.         Cannot be combined with other offers.


1.1.6.         Providing Voucher code is mandatory to avail Offer. 


1.1.7.         Booking, reservations and amendments are subject to availability.


1.1.8.         Must be redeemed in a single visit (unless specified otherwise).


1.1.9.         Vouchers can be redeemed only after due verification of the customer (including photo ID proof, if required).


1.1.10.     All local/national laws and rules, consumption of intoxicants etc. - that apply to regular customers, apply to Smartdeal Voucher Holders (defined below) too.


1.1.11.     The Seller is solely responsible for the taxes levied/to be levied on the Products and/or Services for providing the sales invoice to you against the Products and/or Services sold.


1.1.12.     In case of cancellation or transactional failure, promo codes shall not be valid for cash back.


1.2.           Sellers Policy

1.2.1.      We suggest the Seller to learn about Smartdeal sales policy before listing any items. This will help the Seller to avoid breaking any rules by accident. If the Seller fail to follow the rules to protect the integrity of our marketplace, we may take steps to remove the Seller’s listing or products and restrict the Seller’s trade and transactions. For more details, see the policy guidelines below.


1.2.2.      The Seller must provide accurate and consistent details about the Seller’s items and be clear and precise about terms of sale.


1.2.3.      The Seller should do its best to provide great customer service till delivery of products. Reasonable shipping and handling costs may be charged.


1.2.4.      The Seller need to specify the delivery time and return policy and need to answer buyers' questions instantly.


1.2.5.      The Seller need to be professional throughout the transaction.


1.2.6.      The Seller need to review and update the listings and items often to ensure that all information, such as inventory status and item conditions - is accurate and up to date.


1.2.7.      Descriptions of the Offers and Products and/or Sellers advertised on the Platform are provided by the Sellers or other referenced third parties. Smartdeal is not responsible for any claims associated with the description of the Products and/or Services. Pricing relating to certain Offers on the Platform may change at any time in Smartdeal’s sole discretion without notice. So, it is advisable to go through the policies before making any purchase on our Platform.


1.2.8.      A Seller may advertise Products and/or Services that may require Seller to have an up-to-date regulatory authorization, license, or certification. Smartdeal does not verify, validate, or collect evidence of any regulatory authorization, license or certification from any Seller.


1.2.9.      Smartdeal is not a health or wellness provider and does not, will not and cannot refer, recommend or endorse any specific professional, Products and/or Services that are advertised on the Platform.


1.2.10.  Smartdeal may, in its sole discretion, verify a user’s identity prior to processing a purchase. Smartdeal may also refuse to process a purchase, may cancel a purchase, or may limit quantities, as reasonably deemed necessary, to comply with applicable law or to respond to a case of misrepresentation, fraud or known or potential violations of the law or these Terms of Sale. Refunds for cancelled orders may be issued where appropriate.


1.2.11.  If an offer becomes unavailable between ordering and processing, Smartdeal will either cancel or not process the order and will notify you by email. Refund will be processed by the same mode of payment as was used while ordering by the User.


1.2.12.  Smartdeal does not guarantee that it offers best available rates or prices and does not guarantee against pricing errors. Smartdeal reserves the right, in its sole discretion, to not process or to cancel any orders placed, including, without limitation, if the price was incorrectly posted on the Platform. If this occurs, Smartdeal will attempt to notify you by email. In addition, Smartdeal reserves the right, in its sole discretion, to correct any error in the stated retail price of the Product and/or Service.


1.2.13.  Some services for which Voucher(s) can be redeemed are activities that involve potential bodily harm (such as different forms of adventure sports and activities.), and for those activities Smartdeal takes no responsibility for the service or activity being offered, and the User takes responsibility for his or her own actions in utilizing the services for which the Smartdeal Voucher can be redeemed.


1.2.14.  The Smartdeal website is a Platform which facilitates promotion of various Offers offered by Sellers, on their respective Products and/or Services by way of offering Vouchers.



1.3.            Vouchers


1.3.1.      Voucher means an instrument, in either physical or electronic form, which entitles the holder of such Voucher (the “Voucher Holder”) to receive the Offers from the Sellers of Smartdeal, to be used on or before the use by date stated on the Voucher (the “Voucher Expiry Date”).


1.3.2.      The Offer shall mean the Products and/or Services to be provided by the Sellers to the Voucher Holder, as specified on Smartdeal’s Platform and the Voucher.


1.3.3.      The Seller is a third party unrelated to Smartdeal that sells, supplies and/or provides the Merchant Offering on Smartdeal website or mobile application. Smartdeal itself does not indulge in any selling activity of the Sellers. Smartdeal displays the Offers on the Platform and acts as a collection agent for the Seller for Offers displayed on the Platform. Once a user makes a purchase of the Offer on Platform, Smartdeal provides you with a Voucher which will enable you to avail the Offer.


1.3.4.      In order to purchase a Voucher, the User would be required to create an account on the Smartdeal website or mobile application. This is required so that we can provide you with easy access to print or save your orders or view your past purchases.


1.3.5.      By making a purchase of Offer on the Platform, you get a Voucher which enables you to avail the Offer which you have selected based on Smartdeal’s standard Terms of Use, institution-specific restrictions and on these Terms of Sale.


1.3.6.      When you go through the procedure for purchasing a Voucher, you are required to accept these Terms of Sale before making payment. Once Smartdeal has received the amount due from the User for Offer (by debit card or credit card or net banking or other acceptable modes of payment) the transaction is considered complete, and a contract for purchase is made, at this stage, Smartdeal will send an email to you confirming the transaction (which is our acceptance of the transaction).  We keep a copy of the contract with us.  You are welcome to save or print out these Terms of Use and Terms of Sale from our Platform.


1.3.7.      In case of a Voucher for Products and/or Services, once we issue you the Voucher, you may request for a cancellation of the Voucher at any time within 3 working days from the day after the day you received the Voucher (a working day is any day that is not a Friday, Saturday, or a bank holiday in Bangladesh). 


1.3.8.      If you want to cancel your Voucher, you must do so by sending an email at [email protected] to inform Smartdeal of your intention to cancel the Voucher. Alternatively, you can also write to us at customer support service (“Customer Support Service”), Smartdeal Limited, Horogram Bazar, Rajshahi Court, Rajshahi-6201, or give us a call at our hotline number +8809638226699 regarding the cancellation. However, the cancellation request will be denied if the Voucher has already been redeemed.


1.3.9.      All Smartdeal Vouchers shall be subject to the standard terms and conditions and specific terms & conditions, as mentioned on the Offer (“Specific Terms & Conditions”). Smartdeal Vouchers are issued on behalf of the Sellers and only such Sellers, to the exclusion of Smartdeal, shall be responsible for any and all injuries, illnesses, damages, charges, expenses, claims, liabilities and costs suffered by or in respect of a User, caused in whole or in part by the Sellers or which arises out of the Products and/or Services provided by the Sellers, as well as for any unclaimed property liability arising from unredeemed Vouchers.


1.3.10.  As a condition of purchase, we reserve the right to send you administrative and promotional emails.  We may also send you information regarding your purchases, as well as updates about the website or mobile application and Vouchers as well as other promotional offers. You can opt out of our promotional emails anytime by clicking the unsubscribe link at the bottom of any of our email correspondences or you may write in to us at Customer Support Service, Smartdeal Limited, Horogram Bazar, Rajshahi Court, Rajshahi-6201, or give us a call at our hotline number +8801826521406 Please see our Policy for details. 


1.3.11.  Any purchase of a Voucher is for your non-commercial, personal use only (although you may give the Voucher to someone else for their non-commercial, personal use).


1.3.12.  You promise not to provide false data including false names, addresses and/or contact or payment details; or engage in any unlawful activity in connection with the purchase or use of a Voucher, or allow/encourage anyone else to do so.


1.3.13.  Any attempt to redeem a Voucher contrary to these Terms of Sale may render a Voucher void at Smartdeal’s discretion.


1.3.14.  The reproduction of a Voucher is prohibited.


1.3.15.  The commercial trade of a Voucher is prohibited.