Terms & Conditions

1. Introduction and acceptance

SmartDeal ("we", "us") is an online-only shop in Bangladesh with no physical retail store. These terms apply when you use smartdeal.com.bd or our Bangla site bn.smartdeal.com.bd (together, "the site"), sign in or place an order.

By using the site or ordering, you accept these terms and our Delivery, Return Policy, Warranty Policy and Privacy Policy pages. If you do not agree, please do not use the site.

2. Your account and OTP login

• You sign in with a one-time password (OTP) that we send by SMS or email.
• Never share your OTP with anyone, even someone who says they are from SmartDeal.
• Keep your phone and email secure; orders made from your account are treated as yours. If you think someone else has used it, contact Customer Support at once.
• Give your correct name, a reachable phone number and a complete delivery address.
• Customers under 18 should order with a parent or guardian.
• Customer Support can correct your details or delete your account. Some order records are kept as accounting rules and the law require (see our Privacy Policy).

We send OTP codes and order and delivery updates by SMS, email, browser push notifications, WhatsApp or Messenger, and offers only if you have not opted out.

3. SmartDeal is a marketplace

Several sellers list products on SmartDeal. Each product page shows who sells the product.

• Whoever the seller is, you order on SmartDeal and contact SmartDeal Customer Support about orders, delivery, returns and warranty.
• We share the details needed to fulfil your order (name, phone, address) with the product's seller and our courier partner.
• Where a product has a warranty, the product page or warranty card shows its period and whether it is a brand or seller warranty.
• SmartDeal sells products but is not the manufacturer.

4. Product information, prices and errors

We and our sellers work to keep product details, photos, prices and stock correct, but mistakes can happen.

• Read the full product page before ordering: size, colour, variant, seller, warranty and whether size exchange is offered.
• Prices are in Bangladeshi Taka (Tk). The price shown at checkout when you order is the one that applies; prices and offers can change before that.
• If a product you ordered turns out to be unavailable, we will tell you and refund any amount paid for it.

Obviously wrong prices

A technical or typing error can make a price obviously wrong, for example zero or a negative amount. SmartDeal may cancel an order placed at such a price, even after an order message was sent, and will refund any payment through the payment method used.

5. Orders: acceptance and cancellation

• Placing an order is a request to buy the products in your cart at the checkout prices, plus the delivery charge.
• Before confirming, check the products, size, colour, quantity, address and phone number.
• Processing starts within 3 hours of the order.

When we may decline or cancel an order

• The product is out of stock or no longer available.
• The price was obviously wrong (section 4).
• The delivery details are incomplete or incorrect.
• There are signs of fraud, a fake order, or misuse of coupons, vouchers or cashback.
• The order breaks these terms.

If we cancel an order, we tell you and refund any amount paid through the payment method used.

If you want to cancel

Contact Customer Support quickly with your order number, because processing starts within 3 hours. We will tell you whether the order can still be stopped; any online payment for a cancelled order is refunded through the payment method used.

6. Payment

• The payment options for your order are shown at checkout.
• You pay the total shown at checkout: product prices plus the delivery charge, less any coupon or voucher discount.
• Online payments are processed by payment providers; use only a payment account you are allowed to use.
• To prevent fraud, we may check an order or payment before processing it.
• Refunds go back through the payment method used. For orders not paid online, we send the refund to a bKash, Nagad or bank account you give us.

7. Delivery

We deliver across Bangladesh through courier partners; Pathao is our official partner. See our Delivery page for details.

• Processing starts within 3 hours of the order. Delivery takes 1 to 3 working days in Dhaka and 2 to 5 working days elsewhere.
• Events outside our control, such as bad weather, strikes or public holidays, can cause delays.
• Where possible, check the parcel in front of the delivery man (right product, size, colour and variant, nothing missing, no visible damage) and report any problem to Customer Support right away.
• Delivery riders cannot give technical support for products.

8. Returns, refunds and warranty

This is a summary; the full rules in our Return Policy and Warranty Policy apply.

• Unboxing video: record one continuous, unedited video from opening the parcel until the product is fully out, with the parcel label visible. It is required as proof of a wrong, missing or damaged item.
• Time limits: report a problem within 24 hours of receiving the product, with your order number, details and the video. The return and replacement period is 7 days from the order date.
• Our mistake or delivery damage: if we sent the wrong item, something is missing, or the product arrived damaged or not working, we replace it at our cost and you pay no delivery charge.
• Change of mind: no return or refund.
• Size exchange (only where the product offers it): you pay the courier charge for sending the product back and for the new one.
• Condition: unused and complete, with tags, packaging, accessories and free gifts. Some products cannot be returned; see the Return Policy.
• Refunds: if a valid replacement cannot be made because the product is out of stock, we may offer another product, store credit or a refund. A refund is completed within 72 hours after we receive and check the returned product.
• Warranty: where a product has one, its period and type (brand or seller) are on the product page or warranty card, and it applies after the 7-day return period. Repairs can take 5 to 15 days. Physical, burn or liquid damage and misuse are not covered.

9. Coupons, vouchers and cashback

• Each coupon, voucher, gift card, cashback or free-gift offer has its own conditions, such as validity and eligible products, shown with the offer or at checkout.
• Offers can change or end. An expired offer, or one whose conditions are not met, cannot be used.
• Coupon, voucher or gift-card value is not refunded.
• If an order is returned or refunded, cashback, gifts or offers received with it are deducted from the refund or must be returned.
• We may cancel an offer, and the order it was used on, if it was obtained or used through fraud, fake accounts or other misuse.

10. Customer conduct and prohibited use

Use the site lawfully and honestly. Do not:

• give a false name, phone number or address, or place fake orders;
• use someone else's phone, email, account or OTP without permission;
• misuse offers, for example by opening several accounts to use an offer more times than allowed;
• try to break into, overload or disrupt the site, or copy its content with bots or automated tools;
• upload viruses or harmful code;
• harass or abuse SmartDeal staff, delivery riders, sellers or other customers;
• use the site for anything illegal under the laws of Bangladesh.

If you break these rules, we may cancel orders, remove content, stop offers, and suspend or close your account; where the law requires, we may also inform the authorities.

11. Reviews and content you post

Reviews help other shoppers, so keep them honest and based on your own experience of the product. Do not post:

• anything false, offensive, abusive, obscene, hateful or illegal;
• phone numbers, addresses or other personal details, advertising, or links to other shops;
• photos or text you do not have the right to share;
• fake reviews or reviews meant to mislead.

By posting, you allow SmartDeal to show and store that content on the site. We may refuse, hide or remove content that breaks these rules. To report content, contact Customer Support.

12. Intellectual property

• The SmartDeal name, logo, site design, and the text, graphics and software we created belong to SmartDeal.
• Brand names, logos and product photos belong to their owners, such as brands and sellers.
• You may not copy, republish or sell the site's content, or use it for business purposes, without our written permission.
• To report use of your trademark or copyright without permission, email [email protected] with your details, the page link and proof of your rights; we will remove the content if needed.

13. Limitation of liability

In plain words:

• The site may sometimes be slow or unavailable during maintenance or technical problems; we cannot promise it will always work without errors.
• We are not responsible for delays or failures caused by events beyond our reasonable control, such as natural disasters, severe weather, strikes, or wide power, network, courier or payment disruptions.
• Use each product as its maker and the product page describe. We are not responsible for damage caused by misuse, accidents or unauthorised repair.
• As far as the law allows, our responsibility for an order is limited to the amount you paid for it, and we are not responsible for indirect losses such as lost income.
• Nothing in these terms takes away your rights under the laws of Bangladesh, including consumer protection law.

14. Governing law

These terms are governed by the laws of Bangladesh. If you have a complaint, please contact Customer Support first so we can try to solve it. Disputes that cannot be solved this way will be handled by the courts of Bangladesh. If any part of these terms is found invalid, the rest still applies.

15. Changes to these terms

We may update these terms from time to time. The new version is posted here with a new "Last updated" date and applies from that date; orders already placed follow the terms in force when they were placed. Using the site after a change means you accept the updated terms.

16. Contact us

Questions about these terms, an order, a return or a warranty claim? Contact SmartDeal Customer Support:

• Phone: 01326-052866 (9am to 6pm)
• Email: [email protected]
• Facebook: send a message to our Facebook page
• Office, for after-sales support and returns sent by courier: Horogram Bazar, Rajpara, Rajshahi

Please mention your order number when you contact us about an order.

Last updated: 15 October 2026