Warranty Policy

This page explains how warranty works for products bought on SmartDeal: how to tell whether a product has a warranty, how the warranty fits with the 7-day replacement period, and how to make a claim. For returns and replacements, see our Return Policy.

1. How do I know if a product has a warranty?

If a product has a warranty, its period and type are shown on the product page or on the warranty card that comes with the product. Please check this before you order.

If neither the product page nor a warranty card shows a warranty, the product has no warranty, and only our Return Policy applies.

There are two types of warranty:

• Brand warranty: given by the brand that makes the product.
• Seller warranty: given by the seller of the product. Several sellers list products on SmartDeal, and each product page shows who sells it.

For both types, the period and terms shown on the product page or warranty card apply. For both types, you start your claim with SmartDeal Customer Support (see section 3).

Not sure whether a product has a warranty? Ask Customer Support before you order.

2. Replacement period and warranty period

Most products can be replaced within the 7-day return period. These 7 days are counted from the order date, not the delivery date. After that, the brand or seller warranty applies, if the product has one.

Within the return period, a product that is damaged in delivery, defective on arrival or not working is replaced at SmartDeal's cost, and you pay no delivery charge. Some products cannot be returned at all. The full rules, including the unboxing video and the list of products that cannot be returned, are in our Return Policy.

3. How to make a warranty claim

Step 1: Contact Customer Support

Call us, send a message to our Facebook page inbox, or email us. Include:

• your order number
• details of the problem
• screenshots or a short video of the problem, if you can (these help us understand it)

Step 2: Try a fix with our help

Many problems can be solved over the phone or with a tutorial video. Our team will try this first, so you may not need to send the product at all.

Step 3: Bring or send the product to our office

If the problem is not solved this way, bring the product to our office or send it by courier, together with a copy of the invoice:

SmartDeal, Horogram Bazar, Rajpara, Rajshahi

Pack the product carefully and put the invoice copy inside the parcel.

Step 4: Replacement or repair

We check the product. If the problem is covered by the warranty, we replace or repair the product as the warranty terms allow. A repair can take 5 to 15 days.

If the check shows that the problem is not covered by the warranty, the claim cannot be accepted.

Tip: Keep your invoice and the warranty card (if the product came with one) for the whole warranty period.

4. What the warranty does not cover

• Physical damage, such as a broken or cracked part
• Burns
• Liquid damage
• Damage from an accident
• Misuse of the product
• Repair or modification by anyone not authorised
• Normal wear and tear
• Any issue outside the warranty terms

Warranty claims made after the warranty period has ended cannot be accepted.

5. Home visits and technical support

SmartDeal does not send technicians to homes. Warranty service is handled through Customer Support and at our office in Rajshahi.

Delivery riders cannot give technical support. For help with setting up or using a product, contact Customer Support.

6. SmartDeal is a seller, not the manufacturer

SmartDeal sells products but does not make them. The brand or seller that gives a warranty sets its period and terms. We handle your claim and replace or repair the product as those terms allow.

7. Contact us

• Phone: 01326-052866 (9am to 6pm)
• Email: [email protected]
• Facebook: send a message to our Facebook page inbox
• Office (after-sales support and products sent by courier): Horogram Bazar, Rajpara, Rajshahi

Related pages: Return Policy, Terms and Conditions

Last updated: 15 October 2026